How long will it take to get my order?
Our normal turn time on most jobs are 7 to 10 business days after the final artwork is approved.  Do not calculate this timeframe from the date you place your order.  It can take 24-72 hours for our art department and production team to verify and approve your artwork for production.  Your sales representative will give you an approximate date your order will be ready.  Some promotional products can take longer.  Your sales representative will communicate openly with you about all turn times.  Shipping times are not calculated in turn times.

How soon can I get my order if I pay a RUSH fee?
Our production manager needs to be contacted to approve any RUSH orders.  All RUSH orders will incur an additional upcharge of 20%.  Please ask your sales representative if RUSH is possible for your order.

Can you help me create artwork?
Yes! Our talented team of designers can create original artwork or recreate existing art to suit your needs. Whether you need your company's logo printed on shirts for an event or have an upcoming business or social event requiring a special touch, please contact us for design help.

How much does it cost for artwork?
Our design fee for custom designs is $75 per hour. With a minimum charge of a half hour.  All artwork will be quoted up front.

Do I get a break on the price if I order more?
Our pricing is quantity based… the more you order, the better the price.

Can I get a catalog?
Yes, we have many different catalogs to choose from.  Please let your sales representative know what you are looking for and we can send you the proper catalog(s).

Can you match PMS colors?
We will match our stock ink colors as close to the PMS colors requested. If an exact match is required, we can special mix PMS colored inks. The cost to do this is usually $25.00 per color

What type of file can I submit?
Please see our Art Specifications page.